A picture named newLogo.jpg

A picture named permalink.gif Wednesday, February 27, 2008
Knee jerk problem solving and conflicting inter-departmental targets

Where? The NHS.
Who? The British Government.
Why? Incompetence.
Dr John says what he thinks about it...

Sarah is 55.
She works in security at Birmingham Airport. If a female causes a 'beep' as she goes through, Sarah does the body check. She has been working at the airport for 18 years. Before that, she worked for W.H. Smiths. In her late thirties she had the best part of a year off work when she went into renal failure during her second pregnancy. She recovered but with compromised renal function and hypertension. I have been seeing her regularly for years. She is intelligent, conscientious and she does not take time off work with coughs and colds. Sadly, over the last two years, her kidneys have packed up and she is on peritoneal dialysis (PD). To complicate matters further she has developed diabetes. During the three months when she was approaching PD she felt wretched and had long periods of work. As soon as the PD started she picked up dramatically.

Her employers at the airport treated her fairly. They offered her early retirement on medical grounds with an augmented pension. She had no idea if she would ever be able to work again, and so she took it. She is a single mother. Her ex-husband departed many years ago, and she has brought up two boys single handedly. They are both now at University. Sarah is proud of them. They have their student loans but she tries to help them financially as often as she can, which is not as often as she would like.

Sarah cannot manage on her pension. She was not a high earner and even with the augmentation, the pension it is not enough. She needs to work. Also, she wants to work. She signed on, and has been actively "jobseeking". She has been for numerous interviews but, as soon as she talks about dialysis, she can see the employer's faces fall. She has become dispirited. She is not used to being unemployed. She came to see me yesterday. She has just had another interview with the Jobseeker Commissar. She had previously told them she had been off work with 'kidney problems' but had not gone into details. Yesterday, she did. The commissar's reaction was immediate.

"Go and see your doctor and tell him (tell him, note) to sign you off work so that you can get invalidity benefit."
Naturally, I refused. I do not need directions from Alan Johnson. I know what my job is. I have no time for the work-shy. Sarah needs to be taught a lesson, so this is what I said to her:
"It's idle benefit scrounging scum like you who are bringing this country to its knees. Why should the taxpayer featherbed idle malingerers like you? Stop whinging and get behind a till at Tesco. Do something with your life, you indolent sod. People like you make me sick."
Oddly, that is not true. I signed her off work for six months, and I shall keep her signed off until she gets her transplant or reaches retirement age.

This is a classic example of government hypocrisy. GPs are being blamed by Alan Johnson and the DOH for the high number of people drawing invalidly benefit but at the same time another branch of government is pressurising the unemployed, and their doctors, to get people onto invalidity benefit. It makes the unemployment figures look better.

GPs will not act as government police officers. We act for our patients not for the government. I will not deliberately issue a fraudulent certificate, but I will always give the benefit of the doubt to my patient. And 'Renal failure, peritoneal dialysis & diabetes' in a 55 year old is unchallengeable on a certificate. Sarah will not be called for an independent medical. Sarah is ready, willing and able to work 'with limitations.' Who does get called for medicals? Often it is those with chronic mental illness which the inexperienced doctors who work for the benefits agencies do not have the skills or often the understanding of English to assess properly. It is so much easier to take benefits off a schizophrenic.

Soon, of course, GPs will be gone. Patients such as Sarah will see some callous, protocol driven quacktitioner at the polyclinic who knows nothing of their previous life and will not hesitate to offer a "wellness" certificate. There will be a financial bonus for quacktitioners who hit government defined wellness certificate targets.

I want no part of this health policing. By Dr John Crippen. [NHS Blog Doctor]
12:43:19 PM  
Comment on this Item

Scandal of patients left for hours outside A&E

Hospitals were last night accused of keeping thousands of seriously ill patients in ambulance 'holding patterns' outside accident and emergency units to meet a government pledge that all patients are treated within four hours of admission.

Those affected by 'patient stacking' include people with broken limbs or those suffering fits or breathing problems. An Observer investigation has also found that some wait for up to five hours in ambulances because A&E units have refused to admit them until they can guarantee to treat them within the time limit. Apart from the danger posed to patients, the detaining of ambulances means vehicles and trained crew are not available to answer new 999 calls because they are being kept on hospital sites.
8:46:42 AM  
Comment on this Item


A picture named permalink.gif Tuesday, January 22, 2008

Clegg to outline vision for NHS - BBC News.

BBC News

Clegg to outline vision for NHS
BBC News, UK - 2 hours ago
Liberal Democrat leader Nick Clegg is due to outline his ideas for the NHS, which are expected to focus on a "care guarantee" for the elderly. ...
Lib Dems' free care for elderly vow The Press Association
Reforming the Lib Dems Spectator.co.uk (subscription)
Clegg attacks health 'inequality' BBC News
all 6 news articles
[nhs - Google News]
8:14:02 AM  
Comment on this Item


A picture named permalink.gif Monday, January 21, 2008

Steam-clean machine maker wins NHS deal - Financial Times.

Steam-clean machine maker wins NHS deal
Financial Times, UK - 5 hours ago
By David Blackwell An Aim-listed company has won the right to supply steam cleaning equipment throughout the NHS to combat superbugs such as MRSA and ...
PRESS DIGEST - FINANCIAL TIMES - JAN 21 =8 Reuters
all 2 news articles
[nhs - Google News]
7:27:29 AM  
Comment on this Item


A picture named permalink.gif Tuesday, December 11, 2007
One-person ambulance plan 'could risk lives'

Plans to answer more emergency calls with one-person ambulance crews could put patients' lives at risk, according to critics.

However the Government today defended the plans, saying that it would free up resources for other calls.

Health Minister Ben Bradshaw said that sending a 'single responder' rather than a double-crewed ambulance would mean a quicker response time.

He said: "Fast-response vehicles can often get to the scene faster than traditional ambulances and can provide assessment and care until a further response arrives."

His comments came after reports that all but one of the ambulance trusts in England have submitted plans for greater use of 'solo responders' to help meet new response time targets.

By Gary Cleland Last Updated: 9:30am GMT 11/12/2007
10:39:31 AM  
Comment on this Item


A picture named permalink.gif Thursday, December 6, 2007

NHS staff strike in support of 'whistleblower' - Guardian Unlimited.

Daily Mail

NHS staff strike in support of 'whistleblower'
Guardian Unlimited, UK - 19 hours ago
Thousands of NHS staff are expected to take part in protests today in support of a nurse who was sacked after speaking out against privatisation of services ...
Doctors support sacked nurse Manchester Evening News
Health staff protest at âo[breve]unjustâo[dot accent] sacking of nurse Healthcare Republic (press release)
Strikes feared over sacked nurse Channel 4 News
all 8 news articles
[nhs - Google News]
8:00:12 AM  
Comment on this Item


A picture named permalink.gif Tuesday, December 4, 2007

Advisers hit out on NHS cash - Financial Times.

Advisers hit out on NHS cash
Financial Times, UK - 3 hours ago
The advice of a high-powered board of business people set up to counsel the government on working with the private sector was systematically ignored by ministers and civil servants, according to a letter seen by the Financial Times.

The commercial advisory board - whose members included investment bankers, lawyers and a former regulator - quit in September, declaring it was "wasting its time" as the government moved to scrap much of the second wave of independent sector treatment centres (ISTCs) on which it was, in part, advising. ...

[nhs - Google News]
8:13:46 AM  
Comment on this Item


A picture named permalink.gif Friday, November 30, 2007

The Need for Clean Hospitals. Our Unsanitary Hospitals - WSJ.com

That's "Clean", not a typo of "Lean." Good column in the WSJ today by Betsy McCaughey, head of the Committee to Reduce Infection Deaths organization (link).

She asks why restaurants and meat packing plants get inspected more than our nation's operating rooms.

"Restaurants in New York are inspected, without prior notice, once a year. In Los Angeles, inspections are done three times a year, and restaurants must display their grade near the front door. After L.A. instituted this inspection system in 1998, the number of people sickened by food-borne illnesses fell 13%, according to the Journal of Environmental Health. Other cities are now following L.A.'s lead.

Why aren't hospitals held to the same rigorous standard? The consequences of inadequate hygiene are far deadlier in hospitals than in restaurants. The Centers for Disease Control and Prevention estimate that 2,500 people die each year after picking up a food-borne illness in a restaurant or prepared food store. Forty times that number -- 100,000 people -- die each year, according to the CDC, from infections contracted in health-care facilities."

What leads to infections? Some of it is a classic Lean "standardized work" issue:

These infections are caused largely by unclean hands, inadequately cleaned equipment and contaminated clothing that allow bacteria to spread from patient to patient. In a study released in April, Boston University researchers examining 49 operating rooms at four New England hospitals found that more than half the objects that should have been disinfected were overlooked by cleaners.

Why is this? Lack of training? Lack of clear standardized work? Lack of time to do their job properly?

She then writes:

"Hospitals used to routinely test surfaces for bacteria, but in 1970 the CDC and the American Hospital Association advised them to stop, saying testing was unnecessary. The CDC still adheres to that position despite a 32-fold increase in MRSA infections. CDC officials say that lab capacity should be reserved for tests on patients.

Testing surfaces is so simple and inexpensive that it's used routinely in the food industry. Is it more important to test for bacteria in meat processing plants than in operating rooms?"

If we have lab capacity issues (that testing is done in a hospital lab), there is another opportunity for Lean, to improve flow and to free up capacity. The healthcare industry has smart people and the tools to fix all of these problems, we just need the leadership and the attention to be paid to these issues. The public needs to start standing up and demanding better.

It's not just hospitals, either, it's doctor's offices, which get no inspection at all. McCaughey tells a story of a physician who was REUSING NEEDLES (yes, you read that right) with patients. Who in their right mind does that?

The New York State Department of Health called Dr. Finkelstein's reuse of syringes
a "correctable error," and is allowing him to continue to practice under observation.

I know I often write about not blaming people, but this is not an "error," it's a "violation," which involves choices that doctor is knowingly making. How can he not be held more accountable? The state "regulators" knew, in 2005, the doctor was doing this, but they wouldn't suspend his license. Yeah, the state sure is looking out for you in New York. (another article) It's mindboggling that we'll fire and punish people who make an inadvertant error, but we'll look the other way when a doctor is purposefully and intentionally doing something unsafe. They're having to test patients of his for Hep C and HIV because of his stupidity. Ok, enough of that tangent.

Anyway, the WSJ piece is a good article if you have access to check it out. Rupert Murdoch is most likely going to make the WSJ a free ad supported website in the future, rather than relying on paid subscriptions.


Subscribe via RSS | Lean Blog Main Page | Podcast | Message Board


[Lean Blog]
7:41:01 AM  
Comment on this Item

More than 90,000 patients die and almost one million are harmed each year because of hospital blunders

"Errors during surgery, misdiagnosis, falls, infections and complications are all to blame for the problems that contribute to the death and injury tolls in England each year. Surgeons performing an operation, hospital blunders 'kill 90,000 patients'

Researchers found that between 8.7 per cent and 10 per cent of hospital stays involved such mistakes and up to a half were preventable".

So the other half are just a fact of life??
7:39:40 AM  
Comment on this Item


Fears over NHS patients' records

Patients' confidential medical records are regularly being accessed by people who have no right to them, research by the BBC has revealed.

Figures obtained under the Freedom of Information Act reveal that in the last year there have been several data security breaches.
7:35:39 AM  
Comment on this Item


NHS 'treats patients as illness'. A health watchdog says some NHS trusts in Wales treat patients as 'an illness not as a human being'. [BBC News | UK | UK Edition]
7:30:34 AM  
Comment on this Item


Other Links
NHS News
Lean News
Marketing News
Computing News
Business News
Book News
Member's Message Board
Resource Area
Media Releases

Valid CSS! Click to see the XML version of this web page.

Add to Technorati Favorites!

View Keith Pincher FRSA's profile on LinkedIn

Add to Netvibes

A picture named opml.gif



February 2008
Sun Mon Tue Wed Thu Fri Sat
          1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29  
Jan   Mar