Root Cause Analysis

The root causes of a motorway accident are present all of the time; cars, drivers, weather, speed, etc., but what is it that makes the accident happen only occasionally? Every now and then, elements which live benignly in the system can combine to cause problems. Events unfolding on a motorway are visible to the eye, but how can you see which elements are combining or might combine in an IT application to cause problems, or in a company activity perhaps spread over continents? RCA isn't about investigating what went wrong in order to allocate blame. RCA is about preventing unplanned and undesirable outcomes in the future. - More..

Six Sigma

Six-Sigma is an organisational strategy that engages everyone in the reduction of defects through the use of powerful methods and the creation of an infrastructure of expertise. Simply put, it is the achievement of Business Improvement through the application of Statistical Methods. It is as appropriate in the transactional and service environment as it is in manufacturing. - More..

Six Sigma for Marketing Processes

Developing lean marketing workflow designed for growth.

Theory of Constraints in Marketing and Sales

Originally focused on manufacturing and logistics, we have extended TOC into the sales management system which is massively constrained. TOC offers significant opportunities to increase sales results. - More..

IT Consultancy

When Deming wrote his book Out Of The Crisis in 1982 the IT industry as we know it did not exist, but Deming is just as relevant to the world of IT today as he was, and still is, to manufacturing. Consequently our consultancy makes good use of his 14 points: - More..

Marketing Consultancy

Marketing is not a function within an organisation, rather it is present in each part of the system as an organisation aspires to meet the requirements of its customers. From market research through to supplier selection and product/service design and delivery, good marketing is essential for customer needs to be met. - More..

Executive Coaching

You might be driving change within your organisation and feel you would benefit from the support an outside perspective would give you or you might be the victim of unwelcome changes and have the need for help in adjusting. Perhaps your bosses and/or reports simply don't understand what you are trying to achieve and you need a strategy to bring them on board. Perhaps you would benefit with our help in moving your career forward or you may need a way cope with designing a succession. - More..

What is Root Cause Analysis? - More..
What is SPC for Business? - More..
What is Evidence-Based Management? - More..
What is Best Value? - More..
What is The Balanced Scorecard? - More..
What is Total Quality Management? - More..
What is Continuous Process Improvement? - More